Refund Policy

We want you to be happy with your rainwear. This policy explains how refunds, exchanges and cancellations work at Solen Unity. It sits alongside our Shipping & Returns page, which covers the practical steps.

1. Returns window

You may request a refund on any item within 30 days of delivery, provided it is unused, unwashed and in its original condition with labels attached. Umbrellas should be returned dry and undamaged. Return postage is paid by us.

2. How refunds are issued

Because payment for an order is arranged directly with you rather than taken on this website, refunds are issued by the same route the payment was made, to the same person who made it. Once we receive and check your return:

• We confirm the refund within 5 to 10 business days of the parcel reaching us.
• Depending on the payment route, it may take a few days more to appear on your side.

If we cannot refund by the original route for any reason, we will agree an alternative with you in writing before doing anything.

3. Exchanges

Want a different size or colour? Tell us and we will reserve the replacement and generally send it before your return reaches us. There is no extra delivery charge for an exchange. If the replacement costs more we ask only for the difference; if it costs less we refund the difference.

4. Cancellations

You can cancel free of charge at any time before your order has been dispatched — just reply to the order thread. Because a contract is only formed once you approve our quotation, cancelling before that point costs nothing and requires nothing. After dispatch, the 30-day return window applies instead.

5. Faulty or damaged items

If an item arrives faulty or damaged, tell us within 30 days and we will arrange a free replacement or a full refund, including any delivery you paid. We cover return postage where the item is faulty, and there is usually no need to send it back before we act. Faults that appear later in the product's life are handled under our five-year guarantee.

6. Items we cannot refund

Used or customised products, and items clearly marked as final sale at the time we quoted them, are non-refundable. Reduced items are refundable for the amount actually paid. None of this affects your statutory rights where an item is faulty, not as described, or unfit for purpose.

7. How to request a refund

Email admin@solenunity.com with your order reference and what you would like to return. We reply with a prepaid label and confirm next steps within one business day.