One inbox, read by a person.

How to reach us

Orders, sizing advice, returns, warranty claims, repairs, press and privacy requests all go to the same address. Put an order reference in the message if you have one — that single line usually saves a round trip.

• admin@solenunity.com — write to us
• @solenunity on X — follow or send a message

How ordering works

Solen Unity does not take payments through this website. There is no checkout page, no card form and no basket — an order is a short email thread with a person, which is also why no card details ever pass through this site.

1. Send the enquiry. The Order by email button on any product page opens a message already filled in with the piece, colour and size you selected. Add anything else we should know and send it.
2. We reply within one business day with stock, the total including delivery, and the delivery estimate. Nothing is owed and nothing is committed at this point.
3. You approve and we dispatch. Payment is arranged with you directly in that thread, never on this website. We send the tracking link the moment the parcel leaves.

The full agreement is set out in our Terms of Service, and what we do with your details is in the Privacy Policy.

Response times

• Order enquiries and general questions — within one business day.
• Returns — prepaid label sent the same business day.
• Warranty claims — assessed within two business days.
• Repairs — quoted within two business days, then about a week door to door.
• Privacy and data requests — within 30 days, as set out in the Privacy Policy.